I don't mind a wait if it means competent service on the most essential part of our society. I've called them for both business and personal issues with taxes

I don't mind a wait if it means competent service on the most essential part of our society. I've called them for both business and personal issues with taxes and while it was by no means 'fun', they were both willing and able to help. Now, the experience with Google Ads, that I can wholeheartedly echo. Every time I've spoken to them, it's just been a further waste of my time; and I can say the same of Yelp, too. So I think the core idea has merit - a private business' need to maintain and grow a customer base can be identified by how well they support current customers rather than how aggressively they advertise to new potential customers. But like boys and girls, public government and private business are different.