Last year I waited on hold for 45 minutes. When I reached the representative, she said she could only help me with generic questions rather than account-specifi

Last year I waited on hold for 45 minutes. When I reached the representative, she said she could only help me with generic questions rather than account-specific ones because her computer system was down. I asked when they expected the issue to be resolved so I could call back then, only to be told "Oh, it's just my system that's down. I'm just required to keep answering calls."