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Welcome to the wonderful world of web development and web-based services. Support: Be up-front about the fact that support emails might have a 24 hour turn-aro
by bobds 16y ago
Welcome to the wonderful world of web development and web-based services.
Support: Be up-front about the fact that support emails might have a 24 hour turn-around time. You could also charge more for phone support, which would make you available even when away from a computer. Or find a partner or freelancer that will be responsible for customer support.
Uptime: Pay extra for a managed hosting service that will keep your server secure. You will still have to make your application secure, which means you have to worry about XSS, SQL injections, reliable authentication and many more.
Pricing: If you can't provide support and uptime, lowering your prices is not the answer. You might be better off doing something different. Oh and it's "catch 22" not "moment 22".
- edwan22 16y agoI do believe that I can keep my own application secure, but I feel more insecure with setting up the servers etc. I can answer emails asap, since that can mainly be done from "anywhere" but answering calls is a little bit more messy. Emails can be answered when I can, but phone-calls need to be answered right the minute they call =) and yeah, catch 22 it is :<