I agree. It definitely seems as though the author is working from their own design intuition rather than data. On a side note, what effect do you think design

I agree. It definitely seems as though the author is working from their own design intuition rather than data. On a side note, what effect do you think design has on the decision between pricing plans compared to the decision to buy the product at all? When I'm buying software I think, "Ok, I'm going to need x user accounts, xx of this feature, what's the cheapest plan that has that". I dont think many people that need 2 users would go straight to a 10 user plan if there is a 3 user plan.