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Before moving to GCP we actually did experiment with putting some of our services on a VPS at OVH as well as other providers to see how well they would handle o

by Urgo 8y ago

Before moving to GCP we actually did experiment with putting some of our services on a VPS at OVH as well as other providers to see how well they would handle our traffic. The issue we had with OVH specifically was that whenever traffic got high they thought there was an attack in place and automatic firewalls went up that took us down for hours at a time. Upon contacting support we were told "After looking into the matter, it would seem that our VPS do not have a profile that would accomodate your traffic spikes" We've never had an issue like this after moving to GCP.

krn 8y ago
You should have used OVH Public Cloud[1] (= AWS EC2), not OVH VPS (limited to 100 Mpbs). [1] https://www.ovh.com/world/public-cloud/instances/prices/ https://www.ovh.com/world/public-cloud/instances/prices/
- martin-adams 8y ago
  You would think OVH would have said that if they wanted the business
  - krn 8y ago
    The thing with OVH is, that it's a fully automated service with a very basic level of support. There is no hand-holding. They expect you to read the docs yourself.
    - StevenLeRoux 8y ago
      Disclamer: working at OVH. both right and wrong. Yes we provide fully automated services and it's out goal. We have three levels of service support. One that is free (hotline, email, social, ...) and one where you can subscribe VIP support, and one where you can have a dedicated technical account manager. (Maybe we're not good at communicating) For this example, if there is an issue with a DDoS profile, we are able to adjust it given you're workload. Most common use cases are not causing issues. Keep in mind that a "VPS" is not really something you should use for business because it has shared resources and very small sizing. This is probably why your workload was identified as suspicious on the DDoS side. Instead you should pick a cloud instance : more sizing choices and dedicated resources.
      - krn 8y ago
        > Keep in mind that a "VPS" is not really something you should use for business because it has shared resources and very small sizing. That's exactly what I meant. The problem is, that people expect OVH VPS to be a direct alternative to Linode, DigitalOcean, and Vultr – when it's not. And the free support service doesn't always make this clear enough to the users. It only becomes clear, when you read the docs yourself.

by Urgo 8y ago

krn 8y ago

You should have used OVH Public Cloud[1] (= AWS EC2), not OVH VPS (limited to 100 Mpbs). [1] https://www.ovh.com/world/public-cloud/instances/prices/ https://www.ovh.com/world/public-cloud/instances/prices/

martin-adams 8y ago
You would think OVH would have said that if they wanted the business
- krn 8y ago
  The thing with OVH is, that it's a fully automated service with a very basic level of support. There is no hand-holding. They expect you to read the docs yourself.
  - StevenLeRoux 8y ago
    Disclamer: working at OVH. both right and wrong. Yes we provide fully automated services and it's out goal. We have three levels of service support. One that is free (hotline, email, social, ...) and one where you can subscribe VIP support, and one where you can have a dedicated technical account manager. (Maybe we're not good at communicating) For this example, if there is an issue with a DDoS profile, we are able to adjust it given you're workload. Most common use cases are not causing issues. Keep in mind that a "VPS" is not really something you should use for business because it has shared resources and very small sizing. This is probably why your workload was identified as suspicious on the DDoS side. Instead you should pick a cloud instance : more sizing choices and dedicated resources.
    - krn 8y ago
      > Keep in mind that a "VPS" is not really something you should use for business because it has shared resources and very small sizing. That's exactly what I meant. The problem is, that people expect OVH VPS to be a direct alternative to Linode, DigitalOcean, and Vultr – when it's not. And the free support service doesn't always make this clear enough to the users. It only becomes clear, when you read the docs yourself.