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What support have you required? Will they tell me why an email for marked as spam? Because it marks my domain which clears all ham tests as spam...
by nullcipher 8y ago
What support have you required? Will they tell me why an email for marked as spam? Because it marks my domain which clears all ham tests as spam...
- Semaphor 8y agoDKIM problems were my only contact with support. It's mostly about having them available when needed.
- chrismorgan 8y agoYes, our support can help with that. In most cases, what we’ll do is actually something that you can do yourself: the spam filtering goes through SpamAssassin, with the standard rules and a few extra ones of our own, so you can normally do a good job of figuring it out by looking at the X-Spam-hits header, though figuring out what an obscure rule actually is can sometimes be tricky—the documentation of them is often quite poor. That will commonly lead to things like: “the sender is in this blacklist, and the IP address lacks RDNS, and the message didn’t include a meaningful text/plain part, and the text/html part lacked the <html> and <body> tags (which spammers often omit but real senders almost never do), and it did this other weird thing that spammers commonly do; and if you fixed one or two of them it’d stop being classified as spam”.