I'll never forget the phone call after the truck crash. It was about noon, and I was scheduled to start a support shift at 2pm. My team lead called and not long

I'll never forget the phone call after the truck crash. It was about noon, and I was scheduled to start a support shift at 2pm. My team lead called and not long after, I was in Datapoint along with every other available racker, ansewering the phones. The way Rackspace respondrd to that incident has forever shaped my perspective on what makes up an acceptable level of customer service. Fanatical Fuckin Support.