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Note that in NPS there is third category: the passives. In case of likes there are only two.
by LittlePeter 8y ago
Note that in NPS there is third category: the passives. In case of likes there are only two.
- yaj54 8y agoI'm not very familiar with NPS but I also have view count, so passives could be considered to be (view_count - likes - dislikes) right?
- LittlePeter 8y agoYeap! Views are also done by promoters and detractors. Assuming one view per person you could get number of passives as: passives = views - promoters - detractors. Once you have passives, you can compute the NPS.