It's not overkill. Your representatives are there to represent you, especially for the problems that "never should have been an issue". There are contingencies

It's not overkill. Your representatives are there to represent you, especially for the problems that "never should have been an issue". There are contingencies and mistakes that will always happen that need help from "higher ranking" officials. It's why you go to your boss or even higher up when something extra weird and unfortunate happens in your job.