> Why? You're adding an incentive other than "I want to improve this product because it makes $x easier" and end up with way too many "I don't know" answers. A

> Why? You're adding an incentive other than "I want to improve this product because it makes $x easier" and end up with way too many "I don't know" answers. At least with vocal users (or better yet, tech support cases), you have some degree of passion. Sometimes the passion results in overstating certain problems, but that's still valid.