As a very long time and satisfied-but-worried Amazon customer, I think that prices going up was something to be expected and not a surprise at all. Instead, the

As a very long time and satisfied-but-worried Amazon customer, I think that prices going up was something to be expected and not a surprise at all. Instead, the way they're dropping the ball with customer satisfaction is really surprising: I recently moved to London and started buying even more stuff online - most of it from Amazon, even if I often try to find alternatives just because I don't want them to become a monopoly. But the amount of broken or 'wrong' stuff I'm getting is really surprising. From one point of view this is very concerning to me as a customer. From another point of view, it's motivating me to find alternatives much more than just the idealistic worry was doing, so, there's at least a good point here.