> Lately, they only fix the issue/replace the item. Maybe, they spoiled me but to me that is sign of declining customer service. That's a sign of "good" custom

> Lately, they only fix the issue/replace the item. Maybe, they spoiled me but to me that is sign of declining customer service. That's a sign of "good" customer service vs over-the-top. They still send gift cards/free prime memberships from time-to-time, but frequent callers probably don't get those deals any more.