There's a subtlety that people seem to be missing. Okay: "that is a dumb policy." "Big Corp's security wicket is hilariously wrong." Not okay: "You are a moro

There's a subtlety that people seem to be missing. Okay: "that is a dumb policy." "Big Corp's security wicket is hilariously wrong." Not okay: "You are a moron." "This customer service rep should go find a fast food job." In the examples he posted, Troy seems to be staying strictly on the side of shaming the companies. Yes, he's doing it by interacting with a customer service rep, but that's their job: to represent the company. He's not attacking the CS reps directly, and I couldn't quickly find any examples from his Twitter account to the contrary.