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As noted in the article, they're a public face of the company. If they don't know the actual answers to questions being posed, they should reach out to someone
by chasing 8y ago
As noted in the article, they're a public face of the company. If they don't know the actual answers to questions being posed, they should reach out to someone in their organization who does, not make stuff up.
- crtasm 8y agoI agree but after seeing a lot of these think some of their presented facts were from someone higher up - though maybe informally, maybe pasted from a internal FAQ.
- chasing 8y agoThen something is internally broken at that company, and -- again -- the people who act as the public face of that company run the risk of having the resulting ire directed at them. But it's not personal -- it's their job to act as a proxy for the company in the public sphere. If they're being endlessly attacked by people because the company is doing something wrong, they need to send that information up the flagpole to their higher-ups.