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Welcome to capitalism. People are not in business to be nice, but to make money. Their behaviour is expected and the same as most private actors.
by gbersac 8y ago
Welcome to capitalism. People are not in business to be nice, but to make money. Their behaviour is expected and the same as most private actors.
- laumars 8y agoThe two don't have to be mutually exclusive. Plenty of businesses pride themselves on customer satisfaction with the knowledge that happy customers are frequent customers. The problem is the American free market model encourages market capture through "less noble" (for want a better description) means; it encourages monopolies and discourages regulation nor oversight thus allowing businesses to ignore all other consumer, social and even ecological concerns. In an ideal world market forces would filter out that bad from the good but we've seen time and time again that you simply cannot trust businesses to do "the right thing" - and why should we, they're a business not a social club! But the fact remains it gets increasingly hard to compete in any market when your competitor has comparatively infinite resources and zero scruples. That results in a net less for consumers and society in the more general sense too. At least here in the Europe we have the EU who are willing to challenge companies who are proven to overstep. I'm not saying the EU get it right all of the time but better that than giving businesses free reign to do whatever the hell they like. Anyhow, I've waffled on about a fair few points so to get back on topic: You do businesses who are customer-focused. The problem is they usually get overshadowed by the businesses that have learned to play the game better / more aggressively.