This reminds me of the fiasco regarding Virgin Media over Twitter: https://twitter.com/virginmedia/status/595135419152474112 https://twitter.com/virginmedia/sta

This reminds me of the fiasco regarding Virgin Media over Twitter: https://twitter.com/virginmedia/status/595135419152474112 https://twitter.com/virginmedia/status/595135419152474112 I think companies need to mandate some kind of improved protocol for responding to these sort of tweet storms. It always seems to be people who are technically inclined talking to a social media representative with little to no knowledge of standard security practices, which leads to attempts to calm the masses, but ultimately backfires.