Either it will be easy to communicate or it won't be. But ease-of-use is only one product dimension. Different tools encourage different modes of communication

Either it will be easy to communicate or it won't be. But ease-of-use is only one product dimension. Different tools encourage different modes of communication. The kind of discourse and the use cases of tool A and tool B will be different and which is better depends on what outcome you are trying to achieve - substantive debates for the good of humanity, or “engagement”.