I'm having problems where I am not getting important business emails, but only seeing them on a backup account that gets forwarded all my mail. Also I am getti

I'm having problems where I am not getting important business emails, but only seeing them on a backup account that gets forwarded all my mail. Also I am getting mail from a guy in India, and he is also getting my email. It's like our accounts got crossed over. As usually, there is nobody at google to reach. How did you get a hold of somebody?