> Non-technical users often don't know what they want until they see something on the screen, and once they see it on the screen, they inevitably want to make c

> Non-technical users often don't know what they want until they see something on the screen, and once they see it on the screen, they inevitably want to make changes that undo the first set of things they asked for. Everybody seems to have an opinion about layouts and design features, whether they ought to or not, and the least-capable voices tend to be the loudest. What does that have to do with technical or non-technical? Isn't that just visual vs non-visual? Print designers complain about the same thing. Personally, as someone who is technical but not visual, I know I definitely don't know what I want when putting together anything visual until I build it, because I can't form a clear enough picture in my mind of what the end product will look like. So I inevitably end up building something, being really really miserable about it, and then tweaking it until I'm only moderately sad about it.