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Great Bezos quote: “I very frequently get the question: ‘What’s going to change in the next 10 years?’ And that is a very interesting question; it’s a very comm
by dade_ 8y ago
Great Bezos quote:
“I very frequently get the question: ‘What’s going to change in the next 10 years?’ And that is a very interesting question; it’s a very common one. I almost never get the question: ‘What’s not going to change in the next 10 years?’ And I submit to you that that second question is actually the more important of the two — because you can build a business strategy around the things that are stable in time. … [I]n our retail business, we know that customers want low prices, and I know that’s going to be true 10 years from now. They want fast delivery; they want vast selection. It’s impossible to imagine a future 10 years from now where a customer comes up and says, ‘Jeff I love Amazon; I just wish the prices were a little higher,’ [or] ‘I love Amazon; I just wish you’d deliver a little more slowly.’
- badrabbit 8y agoWell, I just wish they'd stop trying to convince people to let them into their houses and cars to allow for faster delivery. It's the means I usually have a problem with,not the ends.
- jimmaswell 8y agoYou're not forced to agree to that option. I think it's a good choice to have.
- badrabbit 8y agoDidn't say I was. As a customer i still don't like it,even if other customers do. Much like how I don't like fastfood restaurants serving unhealthy food,even though customers like it.
- nicky0 8y agoWhat harm do you see in Amazon delivering to customers' houses or cars? Surely it's more secure than leaving it out on the porch.
- krapp 8y agoWhy do you think people lock their home and car doors?
- nicky0 8y agoTo restrict access to those trusted to hold a key.
- badrabbit 8y agoNow it's ok for them to not only record your voice in your home but to get into it. The home is the last privacy frontier. What is an option today becomes mandatory tomorrow. It might not be much of an option once every market place does this and you can't practically use brick and mortar stores to buy what you need.
- bribroder 8y agoHow about, "Jeff, I used to love Amazon, but since you started fronting a bunch of knockoff products I can no longer confidently choose the lowest priced options--I wish your selection was less vast and more select, and I'd even be willing to pay slightly higher prices to ensure that the quality remained consistent even amongst the lowest priced products." That actually describes the strategy of some other brands like REI which have higher prices but consistently higher quality products
- arbie 8y agoThis is why you only buy items that are both "shipped from" and "sold by" Amazon. They are very good about accepting returns.
- homero 8y agoComingled means those can be counterfeit
- digitaLandscape 8y agoAmazon has been shipping counterfeit products when you buy "directly" from them for more than five years, now. They don't care at all. The market is failing to punish them. We need a government to step in and fuck them up.
- caseysoftware 8y ago"Accepting returns" means that I have to deal with a counterfeit product. Requesting the return, shipping it off, and ordering a new one (aka real one) are a series of pains that I'd rather skip. Product QA, tracking inventory provenance, and punishing bad actors would be a major improvement.
- exco 8y agoAn additional problem with that is that Amazon will not guarantee that the replacement will be a genuine product.
- 8y ago
- joejerryronnie 8y agoHonestly, I'm not sure I'd mind delivery "a little more slowly". Lately, I've been ordering something on Amazon in the morning and it shows up on my doorstep that afternoon. This just creeps me out.
- ape4 8y agoSometimes you don't need or want something ASAP. If you're buying a birthday gift you don't need it a week before the birthday.
- cworth 8y agoThere are slower shipping options available, often with a small credit incentive.
- pasbesoin 8y agoBe careful of depending upon this, though. I was going to be out of town for a few days. But the item I wanted had a good sale price. I ordered it and selected the slowest shipping option; the page said it would ship the Friday before my return -- perfect. The next day, it had already shipped. I had to scramble a bit to make sure it wouldn't be returned as abandoned, before I returned (shipped to a shipping address that only holds packages for so many days).