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Apple's lack of transparency is one of my biggest problems with them. I refuse to ever file bugs with them since I know I won't get any meaningful updates. Sim

Apple's lack of transparency is one of my biggest problems with them. I refuse to ever file bugs with them since I know I won't get any meaningful updates. Similarly, I often report problems on Google Maps since they actually send email updates about your report and tell you when it's fixed, whereas I never do with Apple Maps since they don't provide any feedback.

pfschell 8y ago
Apple Maps provides exactly the same feedback on user corrections. Try it out.
- svarrall 8y ago
  Indeed, I’m impressed the speed in which Apple maps updates happen and they send notifications when they have made an update based on your feedback.
- lemoncucumber 8y ago
  Nice, they must have added that since launch. I tried providing feedback years ago when it was still new and the feedback seemed to go into a black hole.
- dwaite 8y ago
  I started providing more feedback on poor routing, incorrect entrances, etc. precisely because I got feedback my effort was working.
eridius 8y ago
> I refuse to ever file bugs with them since I know I won't get any meaningful updates. Having your bug get fixed is perhaps the most meaningful update possible, and that's the one you'll never get if you don't file bugs. I get your pain, I really do. I've filed many hundreds of bug reports with Apple. And many of those never got updates, or (more often) got a single update telling me it's a duplicate. It sucks to spend a bunch of time compiling a bug report only to be told that it's a duplicate. But many of the bugs actually got real feedback, and many of them got fixed. Sure, if I hadn't filed those bugs, maybe someone else would, so some of those would have gotten fixed anyway, but maybe not as fast, and a bunch of them probably wouldn't have been fixed at all simply because most people don't get around to filing bug reports.
- dwaite 8y ago
  The perception of radar outside the company is definitely something they are aware of. Like everything else associated with the system, they aren't very transparent about what they are planning to do to fix it long-term ;-) However, internally they use that bug tracker for everything. If it isn't in there as a bug, it likely isn't on the "radar" to be fixed. BTW, it is unfortunate they don't make public views of bugs available (a la openradar) but if you have an issue impacting you marked as a duplicate, it is not closed. You can both amend your issue with new information and you can request updates on the status of the primary bug.
cmurf 8y ago
Worse. I've filed bugs with Apple, and then upon discussing them on Apple public lists, get accused of violating my NDA. As if reporting the bug makes the bug subject to secrecy. IANAL but if that's really true, then yeah, why bother filing bugs?

pfschell 8y ago

Apple Maps provides exactly the same feedback on user corrections. Try it out.

svarrall 8y ago
Indeed, I’m impressed the speed in which Apple maps updates happen and they send notifications when they have made an update based on your feedback.
lemoncucumber 8y ago
Nice, they must have added that since launch. I tried providing feedback years ago when it was still new and the feedback seemed to go into a black hole.
dwaite 8y ago
I started providing more feedback on poor routing, incorrect entrances, etc. precisely because I got feedback my effort was working.

eridius 8y ago

> I refuse to ever file bugs with them since I know I won't get any meaningful updates. Having your bug get fixed is perhaps the most meaningful update possible, and that's the one you'll never get if you don't file bugs. I get your pain, I really do. I've filed many hundreds of bug reports with Apple. And many of those never got updates, or (more often) got a single update telling me it's a duplicate. It sucks to spend a bunch of time compiling a bug report only to be told that it's a duplicate. But many of the bugs actually got real feedback, and many of them got fixed. Sure, if I hadn't filed those bugs, maybe someone else would, so some of those would have gotten fixed anyway, but maybe not as fast, and a bunch of them probably wouldn't have been fixed at all simply because most people don't get around to filing bug reports.

dwaite 8y ago
The perception of radar outside the company is definitely something they are aware of. Like everything else associated with the system, they aren't very transparent about what they are planning to do to fix it long-term ;-) However, internally they use that bug tracker for everything. If it isn't in there as a bug, it likely isn't on the "radar" to be fixed. BTW, it is unfortunate they don't make public views of bugs available (a la openradar) but if you have an issue impacting you marked as a duplicate, it is not closed. You can both amend your issue with new information and you can request updates on the status of the primary bug.

cmurf 8y ago

Worse. I've filed bugs with Apple, and then upon discussing them on Apple public lists, get accused of violating my NDA. As if reporting the bug makes the bug subject to secrecy. IANAL but if that's really true, then yeah, why bother filing bugs?