> All they want is to know whether they need to explain to you in detail or if you already have a sense of the menu. You missed the point of my post: they don'

> All they want is to know whether they need to explain to you in detail or if you already have a sense of the menu. You missed the point of my post: they don't explain the menu to you in detail, if you answer in the negative. This particular part of their script occurs after you order to, so there isn't even an opportunity. Their menu is also bog-standard hamburgers, with not a whole lot of options. > trying to provide you good service No service is being provided during this part of the interaction, is my point. The whole thing would be more pleasurable if it was genuine, and not a forced, scripted word track.