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Validity of a complaint is also a hard problem to solve as it's mostly one's word against another. Crafting a well-worded negative review isn't difficult and th
by ellard 8y ago
Validity of a complaint is also a hard problem to solve as it's mostly one's word against another. Crafting a well-worded negative review isn't difficult and there's been enough anecdotal stories from systems such as Yelp where a customer will threaten to leave a horrible review on a business if they don't cater to their every whim that using one valid-looking review to remove a driver would also be seen as unfair.
The number of negative reviews serve as a way to help strengthen the signal that a driver is truly "bad" in some way. Of course, the quality of those reviews should also be taken into account.
- WorldMaker 8y agoIt's absolutely a hard problem, but I think it's one that we _need_ to solve. Quantity is too easy a solution, too easily gives us a false sense of security, and we've let that be a default for too long, collectively having just about stopped there. So yes, I don't have any easy answers. I think this a problem for our industry, and probably one we need to collectively solve sooner than later, giving how antagonists are using our systems against us.
- losteric 8y agoI think some form of government-backed authentication is inevitable for the commercial web... digital drivers licenses. Maybe that'll finally get us off social security numbers too. Not something I want to see or use, but I think it's the only way to go about review-backed sites like Yelp or Uber. It's impossible to generally validate statements, but at least a persistent identity lets services decide whether to trust the person.
- deleted 8y ago[deleted]
- markdown 8y agoWhat about having a "black box" in the vehicle that records audio and deletes itself within an hour of the ride if either party doesn't flag the ride to Uber/Didi?
- TylerE 8y agoDead people can’t file complaints
- markdown 8y agoThis is about flagging unacceptable behavior and removing bad drivers way before someone is murdered. In the Didi cases, the drivers had already had multiple reports against them. The reports weren't taken seriously because they were basically hearsay. Anyway, why even bring that up if the solution is just to store the ride audio for a bit longer.
- romwell 8y ago>Validity of a complaint is also a hard problem to solve as it's mostly one's word against another. Ah, if only in the year of 2018 there existed a way to verify what kind of interaction happened during each ride. Perhaps in a form of a phonograph record, or similar, that could be engaged when the ride starts. If only.
- baby 8y agoIf only we didn't care about privacy. If only.
- GW150914 8y agoIf only we didn't care about privacy. In someone else’s car with a perfect stranger? I truly don’t care about privacy in that situation, and having an expectation of privacy there is delusional. In my car, I want the option for as much privacy as being surrounded by windows in a public space allows, but the whole point is that this would not be my car. Come on.
- romwell 8y agoRight, because public transportation is totally where we have expectations of privacy. I take it you never go shopping either; if you do, I have bad news for you.
- losteric 8y agoFor the past 3 years, every yellow cab I have ridden has had an always-on camera. I like it. If I wanted privacy I would call a friend or drive myself... cabs are for convenience. Security footage protects both drivers and riders from abuse, which translates to lower costs and greater availability. Cab companies like Uber already track routes and riders, that's the valuable and privacy-sensitive information... security footage? Doesn't add much.
- orcs 8y agoIf I was one of these drivers damn right I'd have CCTV cameras in my car. It's not just malicious reviews they have to worry about, potentially they have to worry about malicious complaints to the police too.