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Its listing on the Mac App Store is accompanied a majority of lavishly positive five-star reviews. https://threatpost.com/top-macos-app-exfiltrates-browser-his
by ilamont 8y ago
Its listing on the Mac App Store is accompanied a majority of lavishly positive five-star reviews.
https://threatpost.com/top-macos-app-exfiltrates-browser-histories-behind-users-backs/137247/ https://threatpost.com/top-macos-app-exfiltrates-browser-his...
Can we talk about this problem? Amazon gets a lot of attention for questionable reviews but Apple hardly gets any backlash from consumers or the media.
I note on the relevant Apple page for developers (https://developer.apple.com/design/human-interface-guidelines/ios/system-capabilities/ratings-and-reviews/ https://developer.apple.com/design/human-interface-guideline...) that the following guidance is given:
Ratings and reviews help people make informed decisions when considering whether to try out your app. Positive ratings and reviews can mean more downloads of your app, and customer feedback gives you insight into real world usage that helps direct future development efforts.
Delivering a great overall experience is the best way to encourage positive ratings and reviews, but it’s also important to ask for feedback at appropriate times. Keep these considerations in mind when asking people to rate your app.
Ask for a rating only after the user has demonstrated engagement with your app. For example, prompt the user upon the completion of a game level or productivity task.
Nowhere on that page are there any prohibitions against asking for five-star or positive reviews, and indeed, it's quite easy to find examples of high-profile apps asking for five star reviews, including Amazon (see example on the bottom of this page: http://leanmedia.org/amazon-removes-reviewer-emails-profiles/ http://leanmedia.org/amazon-removes-reviewer-emails-profiles...).
It's not hard to see the damage done by inflated or bogus user reviews: The unwary are more likely to download them, as is the case for this top-ranking utility sending browser history back to China.
- walrus01 8y agoSearch for "app store review farm" and you'll see how easy it is to fake reviews. Apple's system is sufficiently advanced to prevent people from doing it in a fully automated way, so it's done with the manual version of click farming. Basically the same idea as paying somebody to farm gold in a MMORPG. Trust nothing. https://www.cultofmac.com/311171/crazy-iphone-rig-shows-chinese-workers-manipulate-app-store-rankings/ https://www.cultofmac.com/311171/crazy-iphone-rig-shows-chin...
- dawnerd 8y agoThat's pretty expensive, but I guess getting top 10 can potentially be really lucrative.
- walrus01 8y agoProbably less expensive to buy 40 base-model iphones of whatever is the least expensive that can run the latest iOS, and pay a click worker to farm it. Something like $16000 USD one-time cost, plus salary, and once the phones are so obsolete that they can no longer install the app, figure you can wipe and resell them for $80-100 each.
- ballenf 8y agoSo long as the cost to post a review is less than the reward, abuse will continue. The more a company polices reviews and/or verifies legitimacy, the higher the "cost" of the review. The value of the review can be diluted by encouraging reviews from actual users. Here, however, the user can't review behavior that is concealed.
- ryandrake 8y agoThis is the problem with all review systems. The cost to post reviews is close to zero, and the value of a good review is non-zero. Retailers are yet to find a reliable way to distinguish real from fake reviews, and they have little incentive to do so: no matter how bad the problem is, consumers still inexplicably trust online reviews, so why change?