It's changed a lot since I used it (and Uber China - https://medium.com/@usaar33/using-uber-in-china-a-case-study-of-missing-product-details-bb0e2afeeb3 https:/

It's changed a lot since I used it (and Uber China - https://medium.com/@usaar33/using-uber-in-china-a-case-study-of-missing-product-details-bb0e2afeeb3 https://medium.com/@usaar33/using-uber-in-china-a-case-study...) two years ago. They now have a txt message system that should be relied on: 1. It has translation built in. 2. It has pre-canned responses In practice, with #2, the most common pre-canned response you give is "follow navigation" and my drivers tended to just respond with the pre-canned "ok". Drivers don't call me -- their app even tells them I'm not using a Chinese language app. Never had any trouble.