> they're run by actual people who have to > interact with other humans such as their > friends and family Human beings are very talented at rational

> they're run by actual people who have to > interact with other humans such as their > friends and family Human beings are very talented at rationalizing all manner of terrible decisions. It's no problem enacting shameful policies. Just dream up a narrative where "it turns out, this is actually a good thing for customers!" Then fool yourself into believing it, and you won't lose sleep at night.