Customer satisfaction improvements cost money, which drives up prices, which loses customers. The highest customer satisfaction results tend to be associated wi

Customer satisfaction improvements cost money, which drives up prices, which loses customers. The highest customer satisfaction results tend to be associated with luxury brands. The wisdom of annoyances that increase profit-per-customer yet lose some customers all depends on if it results in a net gain or a loss. The mobile game ecosystem (pay-to-win) and the dominant web content model (ads) both suggest that some degree of annoyance is the more popular path.