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Guess what? You create more business by not annoying your customers and providing awesome service. These poor attempts at annoying your customers means you will
by paulie_a 8y ago
Guess what? You create more business by not annoying your customers and providing awesome service. These poor attempts at annoying your customers means you will have less of them.
- EpicEng 8y agoWhere's the evidence of that? SO you think the people espousing these programs are all drooling morons and would make more money without them? I think you're wrong.
- paulie_a 8y agoYes quite frankly I do think they are drooling morons that provide lower quality service instead of focusing on making their customer happy.
- catach 8y agoCustomer satisfaction improvements cost money, which drives up prices, which loses customers. The highest customer satisfaction results tend to be associated with luxury brands. The wisdom of annoyances that increase profit-per-customer yet lose some customers all depends on if it results in a net gain or a loss. The mobile game ecosystem (pay-to-win) and the dominant web content model (ads) both suggest that some degree of annoyance is the more popular path.