Agree servicenow is bigger than just incident & problem management. But they are very big in that area, as a subset of ITSM. As mentioned upthread I definitely

Agree servicenow is bigger than just incident & problem management. But they are very big in that area, as a subset of ITSM. As mentioned upthread I definitely see Pager Dutys move away from alerts & messaging as preliminary steps. A lot of their investments in the last few years are around business metrics, process, and visibility. Theyre explicitely talking about problem management, outside the traditional event engagemnt actions folks in here are focusing on. And if youre doing both problem & event management how long until billable hours come in to “reach the enterprise.” And then its a (shorter) jump to generalized ITSM. So no, I dont think pager duty is going after hr & payroll functions. But the value/market theyre after is much more than just event engagement.