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Uhm, ServiceNow seems to be in a nearly entirely different game than PagerDuty. ServiceNow is a pretty generic business process and service management solution
by perlgeek 8y ago
Uhm, ServiceNow seems to be in a nearly entirely different game than PagerDuty.
ServiceNow is a pretty generic business process and service management solution, with modules for ERP, software development, HR planning etc. And maybe also a module for alerting and incident management.
I haven't used PagerDuty, but it seems it's a pretty focused and specialized application.
Is there any indication that PagerDuty is trying to be the generic business workflow modeling software that ServiceNow is?
- donavanm 8y agoAgree servicenow is bigger than just incident & problem management. But they are very big in that area, as a subset of ITSM. As mentioned upthread I definitely see Pager Dutys move away from alerts & messaging as preliminary steps. A lot of their investments in the last few years are around business metrics, process, and visibility. Theyre explicitely talking about problem management, outside the traditional event engagemnt actions folks in here are focusing on. And if youre doing both problem & event management how long until billable hours come in to “reach the enterprise.” And then its a (shorter) jump to generalized ITSM. So no, I dont think pager duty is going after hr & payroll functions. But the value/market theyre after is much more than just event engagement.