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My only hesitation with going to Google with this is how notoriously difficult it can be to reach a real support person if you have a problem. There are all sor
by thecoffman 16y ago
My only hesitation with going to Google with this is how notoriously difficult it can be to reach a real support person if you have a problem. There are all sorts of horror stories on the internet of people who had their accounts frozen or other issues and were unable to find any way to contact a human being. I dare you to try and find a contact phone number for support, unless its changed recently you won't be able to. IMO this isn't acceptable for someone who's handling my hard-earned money. If I have a problem I should be able to call them up and talk to a support person about it.
- raerae7133 16y agoAgreed 100%. I spend a lot of time on the Google Help Forums, and I feel terrible for the people who need immediate access to something stored in Google, and have no way of getting help. Imagine a customer of your company experiencing a billing problem that can only be solved by Google. Their lack of responsiveness could be interpreted as YOU being unresponsive. Until Google offers you dedicated support, I would be wary of selecting them. Disclaimer: I work for a recurring billing provider today, but I've had a lot of experience dealing with different billing solutions.
- jbhelms 16y agoI wonder if they could pull off a paid support subscription. You pay like $100 a year or something and get live phone or chat support.