Users absolutely want complexity. Obviously most people would never say it in those words but lots of things they do ask for come with a lot of inherent complex

Users absolutely want complexity. Obviously most people would never say it in those words but lots of things they do ask for come with a lot of inherent complexity. Things like "it should just work", or remembering a preference for later, or automatically linking to some related data, or streamlining a workflow because in this situation you should know my intent so you should just default to the thing I probably want to do and save me a few clicks, etc. Sure, there are lots of times where you're better off ignoring these user requests, and where scope creep or bureaucracy or tech debt or just sloppy coding introduce unnecessary complexity. But even if we could always build exactly what users want and always build things cleanly starting from a blank slate, software would still be complex.