>>Quite frankly, as a customer currently under the ‘free’ plan, I was insulted. Well written post and good points, but ............. If you're not paying for

>>Quite frankly, as a customer currently under the ‘free’ plan, I was insulted. Well written post and good points, but ............. If you're not paying for a service or product, are you really a "customer" of the product/service ? Companies like Chargify see free users as "potential future customers". Companies like Google see free users as "products" that they sell to advertisers. imo free users need to understand that "user" and "customer" aren't necessarily interchangable and that the two have distinctly different meanings from the perspective of a company that builds products/services (iow not all users are customers and not all customers (e.g. Google advertisers) are users)