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How often do we do this for our customers? Honestly, if a customer wanted to know that much detail about my process, I would be quite bothered, and I suspect mo
by distortedsignal 8y ago
How often do we do this for our customers? Honestly, if a customer wanted to know that much detail about my process, I would be quite bothered, and I suspect most people would be as well. Wait for the recap, everything will become clear then. You don't need to know everything in the moment.
- dmarlow 8y agoI'm not asking for every detail. It's horrible to wait 20 hours and counting for unknown reasons and to not have something to work towards. I only ask for more transparency is all. It's akin to waiting for surgery and the doctor saying "we're working on it". I don't want/need the details for the surgery, but tell me everything is ok, what comes next and give me some estimates to set expectations.