You're missing the point here. Whether or not I can recover my account is tangential to the real problem of them not allowing me to contact Support. You might

You're missing the point here. Whether or not I can recover my account is tangential to the real problem of them not allowing me to contact Support. You might be happy with that, but most people aren't. The "contract" is: so long as I can prove who I am to a reasonable degree, give me access to my account.