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I specifically use the email host I use because there is no way to recover a lost account. If you lose the password - too bad! The owner does not process passwo
by Nadya 8y ago
I specifically use the email host I use because there is no way to recover a lost account. If you lose the password - too bad! The owner does not process password resets and there is no way to recover your account. The host makes this very clear that you are in charge of never misplacing or forgetting your password. It removes an entire attack vector - social engineering a password reset.
It is very much something I wish more companies would do, or at least let users opt into. "Never under any circumstances reset my password no matter how much I might beg you to." Only tangentially related to support as a whole but more directly related to "being able to recover an account".
- markdown 8y agoYou're missing the point here. Whether or not I can recover my account is tangential to the real problem of them not allowing me to contact Support. You might be happy with that, but most people aren't. The "contract" is: so long as I can prove who I am to a reasonable degree, give me access to my account.