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If they said this, "because they are actively working to understand and fix the problem but haven't come to a well resound solution and thus they cannot give yo
by dmarlow 8y ago
If they said this, "because they are actively working to understand and fix the problem but haven't come to a well resound solution and thus they cannot give you a decent time estimate because you will probably get even more mad if they under/over estimate the time it took to fix it." I would thank and applaud them. Tell me what it is you're doing at least. Why don't you understand the problem? What are you investigating? Some transparency goes a long way for me.
- Vinnl 8y agoI used to think like this too - e.g. I was happy when our national rail started announcing the cause of delays. But then a friend of mine was complaining that they did this, because he didn't want to be troubled with their internal problems - "just tell me what to do". When your customer's demands are so directly opposed, you're somewhat caught between a rock and a hard place.
- madmulita 8y agoYou can easily reflect both positions in your status page. Those who don't need to be bothered with the details can refrain from reading them.
- LeftTurnSignal 8y agoI really don't understand why everything has to be black or white with any of this stuff. All this would take to keep both sides happy is a little link with "more info" below it. Why things like this are so difficult, I will never understand.
- Vinnl 8y agoHmm yeah, I guess in this case that is true. Probably a matter of not having been in this situation often and thus not designed the status page that extensively.