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Beware anyone dealing with Cloudflare; If you're locked out of your account for any reason (lose your mobile phone/2FA, or any other reason), you lose your acco

Beware anyone dealing with Cloudflare; If you're locked out of your account for any reason (lose your mobile phone/2FA, or any other reason), you lose your account forever. There is no way to contact Cloudflare without the account you just lost access to.

abtinf 8y ago
That’s a really good thing, assuming they are upfront with warnings and advice. I wish more service providers behaved similarly, especially amazon, google, and others.
- markdown 8y ago
  It's a good thing to not provide a support contact without a login? What planet are you living on? And you want other tech providers to follow suite and hide their support channels?
  - Nadya 8y ago
    I specifically use the email host I use because there is no way to recover a lost account. If you lose the password - too bad! The owner does not process password resets and there is no way to recover your account. The host makes this very clear that you are in charge of never misplacing or forgetting your password. It removes an entire attack vector - social engineering a password reset. It is very much something I wish more companies would do, or at least let users opt into. "Never under any circumstances reset my password no matter how much I might beg you to." Only tangentially related to support as a whole but more directly related to "being able to recover an account".
    - markdown 8y ago
      You're missing the point here. Whether or not I can recover my account is tangential to the real problem of them not allowing me to contact Support. You might be happy with that, but most people aren't. The "contract" is: so long as I can prove who I am to a reasonable degree, give me access to my account.
jgrahamc 8y ago
Yes, there is. But we'll go through a lot of hoops to make you prove that you own that account. Literally every day people try to steal domains from Cloudflare by claiming to be someone and contacting support.
- markdown 8y ago
  Link or GTFO :) The only contact method provided that doesn't require a login is to the Sales department. I searched and searched and searched and searched. I've clicked all over that website 3 or 4 times and never found a way to contact Support. > But we'll go through a lot of hoops to make you prove that you own that account. That's great. I'd love to provide whatever is necessary to prove the account is mine.
  - jgrahamc 8y ago
    Did you try emailing support@cloudflare.com?
    - markdown 8y ago
      No, I didn't. That's a good idea actually, thanks. I'll also try help@cloudflare.com, helpdesk@cloudflare.com, techsupport@cloudflare.com, and customersupport@cloudflare.com in hopes that one of them is the real contact address. If one of these happens to work, I still have to hope they'll respond. Given the fact that they don't have any way to contact support on their website, it appears they aren't that fond of providing support.

abtinf 8y ago

That’s a really good thing, assuming they are upfront with warnings and advice. I wish more service providers behaved similarly, especially amazon, google, and others.

markdown 8y ago
It's a good thing to not provide a support contact without a login? What planet are you living on? And you want other tech providers to follow suite and hide their support channels?
- Nadya 8y ago
  I specifically use the email host I use because there is no way to recover a lost account. If you lose the password - too bad! The owner does not process password resets and there is no way to recover your account. The host makes this very clear that you are in charge of never misplacing or forgetting your password. It removes an entire attack vector - social engineering a password reset. It is very much something I wish more companies would do, or at least let users opt into. "Never under any circumstances reset my password no matter how much I might beg you to." Only tangentially related to support as a whole but more directly related to "being able to recover an account".
  - markdown 8y ago
    You're missing the point here. Whether or not I can recover my account is tangential to the real problem of them not allowing me to contact Support. You might be happy with that, but most people aren't. The "contract" is: so long as I can prove who I am to a reasonable degree, give me access to my account.

jgrahamc 8y ago

Yes, there is. But we'll go through a lot of hoops to make you prove that you own that account. Literally every day people try to steal domains from Cloudflare by claiming to be someone and contacting support.

markdown 8y ago
Link or GTFO :) The only contact method provided that doesn't require a login is to the Sales department. I searched and searched and searched and searched. I've clicked all over that website 3 or 4 times and never found a way to contact Support. > But we'll go through a lot of hoops to make you prove that you own that account. That's great. I'd love to provide whatever is necessary to prove the account is mine.
- jgrahamc 8y ago
  Did you try emailing support@cloudflare.com?
  - markdown 8y ago
    No, I didn't. That's a good idea actually, thanks. I'll also try help@cloudflare.com, helpdesk@cloudflare.com, techsupport@cloudflare.com, and customersupport@cloudflare.com in hopes that one of them is the real contact address. If one of these happens to work, I still have to hope they'll respond. Given the fact that they don't have any way to contact support on their website, it appears they aren't that fond of providing support.