This a very moving piece of journalism. Thank you for your contribution. The takeaway for me, I guess, is that you the words "Medical Emergency" and "Dying" ne

This a very moving piece of journalism. Thank you for your contribution. The takeaway for me, I guess, is that you the words "Medical Emergency" and "Dying" need to come out of your mouth on repeat if you are in a situation where your loved one is at risk, in order to make sure you get put onto the right triage list. And I hope everyone understands that falsely reporting a condition in a disaster scenario is effectively killing someone by taking away resources from someone in desperate need. On another note, I wasn't aware that most 911 call centers in the US still haven't converted to VoIP. I wish Ms. Fink had given some hard data on conversion rates across the US, since it seems like that could be a good place to start to avoid these kinds of tragedies in the future.