Zed's right, but SaaS providers will have to start taking the "back end" a lot more seriously as they become more mission critical. Virgin Blue's hosted airlin

Zed's right, but SaaS providers will have to start taking the "back end" a lot more seriously as they become more mission critical. Virgin Blue's hosted airline reservation system recently went down, costing the company $15-20 million by their estimates. (http://www.businessspectator.com.au/bs.nsf/Article/Virgin-pd20101011-A52GE?OpenDocument&src=srch http://www.businessspectator.com.au/bs.nsf/Article/Virgin-pd...) I wonder if Navitaire-Accenture, now facing one of the biggest IT lawsuits in Australian history, wish they'd had a few more long beards around...