I tried calling Scotia Bank, but the lady whom I spoke with did not seem to understand what I was talking about. I told her that I think it will be easier if I

I tried calling Scotia Bank, but the lady whom I spoke with did not seem to understand what I was talking about. I told her that I think it will be easier if I explain this in an email. I have since emailed Scotia Bank about the issue and will post the email correspondence here if I get a reply. Although I don't think this thread has attracted any interest from the HN community which surprised me a little. Perhaps my title was not engaging enough?