No, I enjoyed reading it, and most of it was fine. But if the point of his post is to say "I'm sorry" and do damage control, he shoots himself in the foot by wh

No, I enjoyed reading it, and most of it was fine. But if the point of his post is to say "I'm sorry" and do damage control, he shoots himself in the foot by whining about people complaining. If 99% of your users are on the free plan, and they're the ones complaining loudest, bashing them in your apology is possibly not the best plan to get you out of the mess. Pvg says it much better than me below.