I paid Canonical for single-seat support for a while years ago. It was useless. The main problem isn't either of the above. It's that there's no way the annual

I paid Canonical for single-seat support for a while years ago. It was useless. The main problem isn't either of the above. It's that there's no way the annual single-seat price can pay for the time of a competent person investigating even a single incident. The economics have a chance of working out if an org with a large number of seats pays for support before they have a concrete problem and when they do, the the number of incidents they file don't scale with the number of seats.