I agree. Even if ignored by the distro, I've had other users do a better job than I could tracking down the source of bug reports I've posted and either offerin

I agree. Even if ignored by the distro, I've had other users do a better job than I could tracking down the source of bug reports I've posted and either offering work arounds or what new upstream release is likely to fix it. And I manage to help out on some others too occasionally. Even if you're just creating a record of the specific error message for other users to search for and collect their experiences of it in one place - that still has some value to the community. I have had reasonable luck with some portion of Ubuntu bug reports though - especially from the Samba/Winbind maintainers over the years. They did have their work cut out for them :) If an Ubuntu package is part of Universe instead of Main, it's tough going getting Canonical to care much about it though. Universe packages basically just come down from Debian, while the Main packages are created and maintained by Ubuntu.