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What David seems to forget is the following: 1) Free customers DO PAY for Chargify, just not to them directly. It cost us several days of development time + t
by jeffepp 16y ago
What David seems to forget is the following:
1) Free customers DO PAY for Chargify, just not to them directly. It cost us several days of development time + testing to integrate with them.
2) You lost trust because you weren't fair. Change the prices and grandfather existing users. If the free customers fail, you will not need to support them for that long.
Your pricing policy is = "you pay X/mo. until we raise it"
This post reaffirms my choice to leave Chargify and investigate the alternatives: http://recurly.com http://recurly.com http://spreedly.com http://spreedly.com, http://cheddargetter.com http://cheddargetter.com & http://FreshBooks.com http://FreshBooks.com
For the record, I understand why they are raising prices, I cannot understand how anyone could trust them again.
- 0x44 16y agoThe cost of development/testing is the same for customers that pay as it is for those who do not. Additionally, that cost is one you'd use no matter the processor you'd use, so your first point seems a bit disingenuous.
- jeffepp 16y agoTrue. When the prices are substantially raised you are forced to 1) pay the price or 2) re-integrate. So the cost in the my first point is actually doubled.