Ever had to try to get a flight/hotel/car changed or cancelled through Expedia or a similar site? booking.com works well in that regard. When a room is cancela

Ever had to try to get a flight/hotel/car changed or cancelled through Expedia or a similar site? booking.com works well in that regard. When a room is cancelable and you cancel via the site it works at no cost and without hassle. That said I have very mixed feelings about the service. For starters it's a parasitic business model, which is not very transparent or honest. I.e. places that pay higher comissions are more prominently ranked. Which is not obvious to the site user. What's outright galling is their unfairness towards hotels. "CaptainZapp, prices in Sapporo just wen down!" after booking a hotel in Sapporo a few days in advance. In addition to the spammy nature of such mails it's an outright lie. In that example the hotel was booked during golden week (first week in May when virtually all of Japan is on holiday) and hotel prices during golden week don't go down, ever! It's dishonest and totally unfair towards the hotel, which I just booked.