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To me bureaucracy is more about it being someone’s job to follow the rules and make sure they really are followed. And then you have someone else who makes sure
by bjelkeman-again 8y ago
To me bureaucracy is more about it being someone’s job to follow the rules and make sure they really are followed. And then you have someone else who makes sure the rules cover every option. And as you may have experienced, there are always cases that don’t fit the rules perfectly, so the bureaucracy keeps getting more complex. It is a rabbit hole, unless you deliberately step in and simplify the rules regularly.
- AstralStorm 8y agoFirst and foremost, if you go full Taylorism, you're supposed to verify the results of adding and keeping any given rule in a scientific way. Defect rates, delays, costs, adherence rates, and regularly sample what happens when you remove a rule if it has costs (they almost always do). Company bureaucracies skip this part as matter of course. Often the adherence parts or existence of workarounds.
- AmericanChopper 8y agoI’ve always seen bureaucracies as process design for people that are bad at process design. I work in a very compliance heavy environment, and we run an “agile” team that ships as often as 10 times a day. We have easy audits and no compliance issues because we invested in good process design. A company we’re quite close with has the same compliance requirements, and their shipping process involves printing, signing, scanning and filing excel sheets. It’s not like we’re vastly better at our jobs than they are, we just designed far better processes.
- lifeisstillgood 8y agoCan you indicate what industry ? Or even what level of process (if it's just auto checking we have filled in the right sections on form 1, or more complex?)
- AmericanChopper 8y agoFor us, PCI with a multi-billion transaction volume, SOC 2 and ISO27k.