3 ms·

Really strange to see the negative comments. My favorite thing about TripAdvisor is that I feel empowered when I have a terrible experience at a venue. I can ju

Really strange to see the negative comments. My favorite thing about TripAdvisor is that I feel empowered when I have a terrible experience at a venue. I can just go leave them a crappy review. It's very cathartic. Also, I find most of the reviews to be generally accurate. It sounds like other people disagree with that which is strange. I've never used TripAdvisor to find a restaurant or a hotel and then felt like the reviews were faked.

kbar13 8y ago
i think your story is a great example of why open review aggregation sites are a broken model. these reviews are not comprehensive. a lot of people only go there to post about a shitty experience or out-of-this-world experience. it's also broken in situations where reviewers are not familiar with the culture or standards of the place they're visiting, i.e. critiquing the service/cleanliness/decor of an authentic hole-in-the-wall chinese restaurant.
- lotsofpulp 8y ago
  Why would you not want to be aware of bad service or cleanliness in a restaurant?
  - kbar13 8y ago
    because there's a different standard you should hold a street hawker to vs a high end restaurant. to be clear, you should be paying attention to the tastiness of the food (usually comfort food) and the atmosphere of something like a street stand in asia, where you might comment on attention to detail and innovation at someplace like coi.
    - lotsofpulp 8y ago
      In my opinion, clean and not bad service is a standard every restaurant should be able to meet.
altec3 8y ago
Maybe not faked, but they are curated. I had $400 USD stolen from a mechanic that worked at an establishment with an extremely high Trip Advisor rating. I didn't realize until days later and 1000's of miles away. I got on all the review sites and left reviews with my experience. Sure enough, within a week Trip Advisor had removed my post after initially approving it.

kbar13 8y ago

i think your story is a great example of why open review aggregation sites are a broken model. these reviews are not comprehensive. a lot of people only go there to post about a shitty experience or out-of-this-world experience. it's also broken in situations where reviewers are not familiar with the culture or standards of the place they're visiting, i.e. critiquing the service/cleanliness/decor of an authentic hole-in-the-wall chinese restaurant.

lotsofpulp 8y ago
Why would you not want to be aware of bad service or cleanliness in a restaurant?
- kbar13 8y ago
  because there's a different standard you should hold a street hawker to vs a high end restaurant. to be clear, you should be paying attention to the tastiness of the food (usually comfort food) and the atmosphere of something like a street stand in asia, where you might comment on attention to detail and innovation at someplace like coi.
  - lotsofpulp 8y ago
    In my opinion, clean and not bad service is a standard every restaurant should be able to meet.

altec3 8y ago

Maybe not faked, but they are curated. I had $400 USD stolen from a mechanic that worked at an establishment with an extremely high Trip Advisor rating. I didn't realize until days later and 1000's of miles away. I got on all the review sites and left reviews with my experience. Sure enough, within a week Trip Advisor had removed my post after initially approving it.