True - there are millions of passengers every day using didi. True - people got murdered in cabs too. But, I'd say Didi is at least 50% responsible for this tr

True - there are millions of passengers every day using didi. True - people got murdered in cabs too. But, I'd say Didi is at least 50% responsible for this tragedy. 1. The killer was reported sexual harassment by another female customer one day before the girl got killed. Didi still lets him drive. 2. The girl's friend called the police when she realized the girl was missing. The police called Didi's customer service. The guy who answered the phone refused to provide the driver's info, (license, phone number, location, etc.) and said that he needed to report to Didi's safety department. Then he even called the driver himself, asking: do you have the passenger on your car? did you kill her? The driver said no and hang up the phone. 3. The police finally got the driver's information from Didi almost two hours after they requested. But it was too late. Didi's poor background check on drivers and unprofessional customer service killed the girl. I don't think it would happen if it's uber.