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“Demanding client” is usually code for “behaves like a spoiled child because nobody dared to tell them no.” The most demanding clients I’ve witnessed were mid-

“Demanding client” is usually code for “behaves like a spoiled child because nobody dared to tell them no.” The most demanding clients I’ve witnessed were mid-level managers from MTV and Universal Music. Called for work being done on a weekend just because they felt like. The way I usually approach these discussions is “ok, you can have the feature built this weekend, this means people need to work their weekend, that costs 50% extra and means that the people working extra hours will be unavailable some time in the future.” Same thing with 24/7 support. It just costs money. Staff needs to be available. 90% of the people decide that Monday will be good enough. The hard fact is that someone needs to pay for 24/7. It’s either the client, the employer or the employee. It’s just that a lot of employees don’t realize that they’re getting shortchanged here with talk about engagement and promise of better projects and I’m trying my best that this doesn’t happen in my company on my watch.

sandworm101 8y ago
Then they may go elsewhere, to someone not on a 9-5 monday-friday culture. Many now space people out (ie some on a w-th weekend) so the company can provide 7-day service at normal rates. I used to work in film/tv. 7-day service is a norm. 24-hour is harder, but when you have clients across different time zones, it is also a norm. Again, with big films scattering themselves across the globe, it is expected that someone in authority picks up 24/7 because your 3am is sometimes the client's 10am. You can charge more for this, but the client doesn't want to hear complaints. You will be judged on service rendered for a given price. The firm down the street, the one who can provide people on a sunday without overtime, will win the next contract.
- deleted 8y ago
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- Xylakant 8y ago
  You may have misread what I wrote. I’m not at all opposed to flex time, work schedules that include the weekend, people preferring off work hours. If someone prefers to work weekends and have weekdays off, fine. If someone prefers 6x6.66 hours instead of 5x8, good with me. People that work on drilling platforms or on ships have even more extreme schedules. Still, this is all fundamentally different from constant availability for a single person.

sandworm101 8y ago

Then they may go elsewhere, to someone not on a 9-5 monday-friday culture. Many now space people out (ie some on a w-th weekend) so the company can provide 7-day service at normal rates. I used to work in film/tv. 7-day service is a norm. 24-hour is harder, but when you have clients across different time zones, it is also a norm. Again, with big films scattering themselves across the globe, it is expected that someone in authority picks up 24/7 because your 3am is sometimes the client's 10am. You can charge more for this, but the client doesn't want to hear complaints. You will be judged on service rendered for a given price. The firm down the street, the one who can provide people on a sunday without overtime, will win the next contract.

deleted 8y ago
[deleted]
Xylakant 8y ago
You may have misread what I wrote. I’m not at all opposed to flex time, work schedules that include the weekend, people preferring off work hours. If someone prefers to work weekends and have weekdays off, fine. If someone prefers 6x6.66 hours instead of 5x8, good with me. People that work on drilling platforms or on ships have even more extreme schedules. Still, this is all fundamentally different from constant availability for a single person.